Hey Guys,
First off, we just wanted to thank everyone who wrote to us – we have been getting great feedback from different users. We are writing to you because there are a couple of things we would like to address and bring to your attention.
For all Customers who have ordered
We take great pride in our product and pay close attention to all support e-mails and messages that come through Facebook. We’ve looked at your comments and thought long and hard about how we can give our customers the best product we can.
ANTENNA SCUFFING
Customers who have already received their case (black or white)
We will send each existing customer a clear die-stamped protective film that seamlessly covers the top antenna band of your iPhone to prevent any scuffing or additional scuffing and a one-time 50% off coupon for any future products. The film is similar to existing films in the market and once applied onto the phone, it’s almost invisible. If you are unsatisfied with this solution, you can return your case for a full refund.
Customers who have ordered but not yet received their case (black or white)
All orders that have not shipped yet will also include the protective clear film to prevent scuffing. Once again, if you are unsatisfied with our product you can return it for a full refund.
WHITE CASE
Regarding the discoloration and peeling on the white Leverage, a small portion of the white cases are having these issues. But to ensure that we are sending out high-quality products to each and every one of you, we are holding off production of additional units until we find a better solution. We may change the finish from soft touch to high-gloss or matte and will have a poll on Facebook to see which one you prefer. If you’ve ordered the white case, please look for the heading below that applies to your situation.
Customers who have received the white case
For those who have already received the white case and are not having any problems with it…Enjoy. For those who received it and are not satisfied, we can send you a replacement black unit of your choice or we can provide you with a full refund.
Customers who have ordered but not received the white case
For those who have ordered but have not received your shipping confirmation, you can request for your order to be canceled or request for an order change to black by contacting customer support. Or you can keep your existing order if you would still like to have the white. Please be sure to include your order #.
If you have additional questions or comments, please e-mail us at support@graftconcepts.com. We’d love to hear from you. Thanks.